For K-12 IT departments
Milo answers the tickets your team answers every day — Wi-Fi, printing, projectors, MFA — so your IT staff spend their time on the projects that actually need them.
Why Milo exists
A teacher can't print five minutes before class. The Wi-Fi drops. A projector or doc cam goes dark. Each one is a fix your team has done a hundred times — but the teacher still waits, and someone still walks over. Every repeat fix is time not spent on the projects that actually need it.
What Milo does today
Milo is a browser-based chat assistant your staff sign into with the same Google Workspace account they already use. It greets each person by name, walks them through a fix one step at a time, and speaks your district's own procedures — because your IT team taught it every recurring issue, through a knowledge base they can edit themselves at any time.
Google Workspace single sign-on — no new password for staff to remember.
An IT-editable knowledge base — your procedures, in your own wording.
A full audit log of every conversation, queryable by your team.
Every district's data structurally isolated from every other district's.
How it works
The same Google Workspace account staff already use for email — nothing new to set up or remember.
In plain language, like messaging a coworker — no ticket form, no category dropdown to guess at.
Using your IT team's own knowledge base and procedures — not a generic script pulled from the internet.
Anything Milo can't safely handle becomes a ticket for your team instead of a guess. Every conversation is saved to your audit log.
Guardrails
Built for IT departments, not around them
Every district's data is kept apart at the architecture level — not just access control on a shared table.
Milo only takes actions your IT team has explicitly approved. Nothing implicit, nothing improvised.
Who asked what, when, and what Milo did about it — logged and queryable by your team at any time.
Milo only knows what your IT team teaches it, editable by your own admins whenever procedures change.
Where it's headed
A chat assistant your staff can use right now in any browser: Google Workspace sign-in, real-time streaming answers, an IT-editable knowledge base, and full audit logging, with each district's data structurally isolated from every other district's.
An installed device agent that can carry out approved fixes directly — device-level checks and routine repairs, always limited to actions your IT team has explicitly pre-approved. This is our next phase, and it isn't available yet.
We'll always be direct about what's shipped versus what's ahead.
Get in touch
Tell us about the tickets your team answers every week, and we'll show you what Milo does with them.
Request a demo