For K-12 IT departments

A Level 1 helpdesk technician that lives on every device you manage — and knows your school.

Milo answers the tickets your team answers every day — Wi-Fi, printing, projectors, MFA — so your IT staff spend their time on the projects that actually need them.

See how it works

Why Milo exists

The same small tickets, over and over.

A teacher can't print five minutes before class. The Wi-Fi drops. A projector or doc cam goes dark. Each one is a fix your team has done a hundred times — but the teacher still waits, and someone still walks over. Every repeat fix is time not spent on the projects that actually need it.

WIFIWi-Fi drops mid-class, staff can't reconnect
PRINTCan't print or scan five minutes before the bell
PROJProjector or doc cam won't display
MFALocked out after a missed MFA prompt
ACCTPassword reset and account access requests

Why we built this

Same tickets. Same people. Every day.

Before Milo, I was the one answering these tickets — a forgotten password, a printer that wouldn't reconnect, the same handful of issues from the same handful of people, day after day. None of it was hard. All of it was time. Time that should have gone to the work that actually needed a technician: security, infrastructure, the projects that kept getting pushed to "next week."

Milo exists to take that repetition off a real IT technician's plate — so the person who used to spend their whole day resetting passwords can go do the job they were actually hired for.

What Milo does today

Not generic tech support — it knows your school.

Milo is a browser-based chat assistant your staff sign into with the same Google Workspace account they already use. It greets each person by name, walks them through a fix one step at a time, and speaks your district's own procedures — because your IT team taught it every recurring issue, through a knowledge base they can edit themselves at any time.

Google Workspace single sign-on — no new password for staff to remember.

An IT-editable knowledge base — your procedures, in your own wording.

A full audit log of every conversation, queryable by your team.

Every district's data structurally isolated from every other district's.

How it works

From question to resolved, in one conversation.

1

Sign in

The same Google Workspace account staff already use for email — nothing new to set up or remember.

2

Describe the issue

In plain language, like messaging a coworker — no ticket form, no category dropdown to guess at.

3

Milo walks the fix

Using your IT team's own knowledge base and procedures — not a generic script pulled from the internet.

4

Resolved, or handed off — either way, logged

Anything Milo can't safely handle becomes a ticket for your team instead of a guess. Every conversation is saved to your audit log.

Guardrails

It knows what not to touch.

AUTHNever asks for a password — resets and account issues always go to your IT team.
SCOPENo risky DIY. It collects the details and files a ticket rather than guessing at a hardware fix.
EMAILDrafts email, never sends. Staff review and send it themselves.
AUDITEvery action is logged and reviewable by your IT team, end to end.

Built for IT departments, not around them

Security your team can actually verify.

Structural tenant isolation

Every district's data is kept apart at the architecture level — not just access control on a shared table.

Approved actions only

Milo only takes actions your IT team has explicitly approved. Nothing implicit, nothing improvised.

Full audit trail

Who asked what, when, and what Milo did about it — logged and queryable by your team at any time.

Your knowledge, your control

Milo only knows what your IT team teaches it, editable by your own admins whenever procedures change.

FAQ

Questions IT teams ask before signing up.

What is Milo?

Milo is an AI Level 1 IT help desk technician for K-12 school districts, available 24/7 in a chat interface. It resolves the everyday tickets staff file — Wi-Fi drops, printing errors, projector issues, MFA lockouts — using your district's own procedures, and hands off anything else to your real IT team.

Does Milo replace our IT department?

No. Milo only handles the routine Level 1 tickets your team already resolves every day, following procedures your own IT staff wrote. It can only take actions your team has explicitly pre-approved, and anything outside that scope is logged and handed to a human instead of guessed at.

How does Milo keep student and staff data safe?

Every district's data is structurally isolated at the architecture level, not just access-controlled on a shared table. Milo only takes actions your IT team has pre-approved, and every action is logged in a full, queryable audit trail.

How much does Milo cost?

Pricing is tailored to your district's size and usage rather than a flat public rate. Request a demo at hello@hellomilo.us and we'll put together a quote for your school or district.

How do staff sign in to Milo?

Staff sign in with the same Google Workspace account they already use for email — there's no new password to set up or remember.

Get in touch

See it on your own tickets.

Tell us about the tickets your team answers every week, and we'll show you what Milo does with them.

hello@hellomilo.us

Tohello@hellomilo.us
SubjectRequest a demo
DistrictYour school or district
TicketsThe recurring ones your team answers most