For K-12 IT departments

A Level 1 helpdesk technician that lives on every device you manage — and knows your school.

Milo answers the tickets your team answers every day — Wi-Fi, printing, projectors, MFA — so your IT staff spend their time on the projects that actually need them.

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Why Milo exists

The same small tickets, over and over.

A teacher can't print five minutes before class. The Wi-Fi drops. A projector or doc cam goes dark. Each one is a fix your team has done a hundred times — but the teacher still waits, and someone still walks over. Every repeat fix is time not spent on the projects that actually need it.

What Milo does today

Not generic tech support — it knows your school.

Milo is a browser-based chat assistant your staff sign into with the same Google Workspace account they already use. It greets each person by name, walks them through a fix one step at a time, and speaks your district's own procedures — because your IT team taught it every recurring issue, through a knowledge base they can edit themselves at any time.

Google Workspace single sign-on

IT-editable knowledge base — your procedures, your wording

Full audit log of every conversation

Every district's data fully isolated from every other district's

Guardrails

It knows what not to touch.

✓Never asks for a password — resets and account issues always go to your IT team.

✓No risky DIY. It collects the details and files a ticket rather than guessing at a fix.

✓Drafts email, never sends. Staff review and send it themselves.

✓Every action is logged and reviewable by your IT team, end to end.

Where it's headed

What's live today, and what's coming next.

Today — live now

A chat assistant your staff can use right now in any browser: Google Workspace sign-in, real-time streaming answers, an IT-editable knowledge base, and full audit logging, with each district's data structurally isolated from every other district's.

Roadmap — not yet built

An installed device agent that can carry out approved fixes directly — device-level checks and routine repairs, always limited to actions your IT team has explicitly pre-approved. This is our next phase, and it isn't available yet.

We'll always be direct about what's shipped versus what's ahead.

Get in touch

See it on your own tickets.

Tell us about the tickets your team answers every week, and we'll show you what Milo does with them.

Request a demo